Return Policy

Return & Exchange Policy

At Ultra Jackets, customer satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help.

1. Eligibility for Returns

- Returns must be initiated within 30 days of delivery.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Customized or personalized products are non-returnable unless defective.

2. Exchange Policy

- Exchanges are allowed for size or color issues if the item is available in stock.
- If the desired product is not available, we will process your request as a return and issue a refund or store credit.
- Customers are responsible for return shipping costs unless the product is faulty or incorrect.

3. Non-Returnable Items

- Gift cards and promotional items.
- Clearance or sale products (unless defective).
- Customized or special-order jackets and hoodies.

4. Refunds

- Refunds will be issued to your original method of payment.
- Please allow 7–10 business days for refunds to appear in your account after we receive and inspect the item.
- Shipping charges are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

- If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
- We will provide a prepaid return label and arrange for a replacement or full refund.